Here’s what to do once you’ve decided which clients you’ll bring on Slack: 1. Not only will it give you the benefits of Slack, but you’ll also get all live chat benefits.
Slack’s interface and features will make you want to invite all clients on the platform. For example, Social Snowball offers Slack priority support to their enterprise-level clients: Use live chat with Slack for other clients Some clients directly or indirectly pay for priority service, and you can consider just inviting those people to Slack.
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Here’s how to do it: Give direct access to top clientsĮach client is valuable to a business, but some are more valuable than others. The solution – Invite only selected clients to Slack. Or, you will need more support staff to avoid that.Either you don’t reach clients’ expectations of “instant” communication and disappoint them.However, it becomes impractical to reply promptly if you have 100s or 1000s of clients: And if you are a freelancer or a small business, you can easily handle it. Needless to say, those “instant, real-time conversations” make for a great client experience. Which Clients Should You Invite To Slack?įACT: Slack is so good for having day-to-day, instant, real-time conversations with clients. You’ll learn whether it is even worth inviting clients to Slack, how to set up your clients on Slack, and how to use the platform to manage their projects. And finally, you can plug in your favorite apps/platforms for a seamless client experience and more.Īnd if you’re interested in learning more about how to use Slack with clients, this guide is absolutely for you.You can have easy-to-follow private conversations with clients in Slack too.Slack chats are searchable, meaning that it’s far easier to find what you’re looking for there, rather than in an email inbox.You can also divide topics/projects/team communication into channels, and organize the information much better.You keep all client communications in one place, and also you can manage them better. Well, Slack is far easier to use, for one.Here’s why Why Manage Client Communications with Slack In fact, in many regards it’s far better for managing client communications. Now, email has its place in client communication, obviously. Only 16% use online tools like Slack, and even fewer use the phone (9%). A report by makes it clear – 65% of businesses use email as the primary channel to communicate with their clients. I know – Email is still the prevailing method for client communications. Do you plan to use Slack with clients? Wondering how to use Slack effectively as the main communications channel for clients?
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